> ## Documentation Index
> Fetch the complete documentation index at: https://help.bitaqa.tn/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to the most common problems and how to reach support.

> [!NOTE]
>
> Button names are shown as in the French interface. 

## My NFC card doesn't read

First check that your product is activated: **Activation** tab of the card editor, **Produits Activés** section.

## The QR code doesn't work

## I can't log in

## My changes don't show up

After your changes, click **Enregistrer** in the edited section, then **Mettre à jour la VCard**. Check the result in the **Aperçu Mobile**.

## Contact support

![Support page with Aller au Centre d'Aide, Contacter le Support and frequently asked questions](https://mintcdn.com/bitaqa-tn/DCKV6t2KxdmVo73s/images/screen-shot/14-support.png?fit=max\&auto=format\&n=DCKV6t2KxdmVo73s\&q=85\&s=69052e4b6ec81640590274a6bf9c9b54)

In your space, click **Support** in the menu: you'll find the frequently asked questions, the **Aller au Centre d'Aide** link and the **Contacter le Support** button.

You can also write to [contact@bitaqa.tn](mailto:contact@bitaqa.tn) or use the [Contact](https://bitaqa.tn/contact) page. Include a clear description of the problem, your account email and, if possible, a screenshot.


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