> ## Documentation Index
> Fetch the complete documentation index at: https://help.bitaqa.tn/llms.txt
> Use this file to discover all available pages before exploring further.

# Enrich a lead: find their e-mail and phone number

> Complete a lead with their work e-mail, personal e-mail or mobile number, plus company details. You are only charged for the data that is found.

**Enrichment** looks up the contact details a lead is missing, using their name and company or their LinkedIn profile. You choose what to look for, and only new data is charged to your enrichment credits.

> [!NOTE]
>
> Lead enrichment is a **Pro** feature. It uses your company's enrichment credits. See [Credits and packs](https://help.bitaqa.tn/en/account/credits.md).

## Start an enrichment

**1. Open enrichment**

* **Dashboard**: on the **Contacts** page, click **Enrich** in the lead's **Enrichment** column. You can also open the lead's details and click **Enrich this lead**.
* **Mobile app**: open the lead's details, then tap **Enrich this lead**.

**2. Check the search data**

The search uses the **Full name** with the **Company** or the **Company website or domain**, or the **LinkedIn profile (optional)**. The more precise this data, the better the result. A LinkedIn link is the most reliable.

**3. Choose what to look for**

Under **What to look for**, tick at least one field (see the table below). The number of credits held is shown before you start.

![Enrich this lead window with the name, company, domain and the fields to look for with their credit cost](https://mintcdn.com/bitaqa-tn/I62q7AVwtp7U0gx0/images/screen-shot/en-enrichment-dialog.png?fit=max\&auto=format\&n=I62q7AVwtp7U0gx0\&q=85\&s=d19db723fdd47f22650e0bfc19624e69)

**4. Run the search**

Click **Enrich**. The search can take up to a minute. Click **Continue in background** to close the window meanwhile.

**5. See the result**

The window shows **Contact details found** and the company details. The **Enrichment** column changes to **Enriched**.

![Details of an enriched lead with its score, job title, LinkedIn, company and the contact details found](https://mintcdn.com/bitaqa-tn/I62q7AVwtp7U0gx0/images/screen-shot/en-lead-panel.png?fit=max\&auto=format\&n=I62q7AVwtp7U0gx0\&q=85\&s=5e5d545cb65ae3c5bc5de8152b06b1e8)

## What you can look for

| Field | Cost |
| - | - |
| **Work email** | 1 credit |
| **Personal email** | 3 credits |
| **Mobile phone** | 10 credits |
| **Job title, company, LinkedIn** | Included |

Each search also returns company details at no cost when they are available: domain, industry, size, headquarters and founding year. The [lead score](https://help.bitaqa.tn/en/leads/lead-score.md) is recalculated with this new data.

## How credits are counted

* When the search starts, the maximum cost is held (**Up to N credits held**).
* Only what is found is charged. A field that is not found, or data the lead already has, is not charged: those credits are given back.
* Example: you look for the work email and the mobile phone, so 11 credits are held. Only the e-mail is found: 1 credit is charged and 10 credits are given back.
* If nothing new is found, **No additional data was found for this lead** is shown and nothing is charged.

To search again later, click **Enrich again**.

## Limits

* Your company gets **50 enrichment credits included every 3 months**. You can buy extra packs.
* A daily search limit applies to each company. If you reach it, try again the next day.

## Troubleshooting

> [accordion] Not enough information on this lead to enrich it
>
> Add a full name and a company or domain, or a LinkedIn link, to the lead, then try again.

> [accordion] Pick at least one field to look for
>
> Tick at least one field under **What to look for**.

> [accordion] Lead enrichment requires a PRO subscription
>
> Upgrade to Pro. See [Upgrade to Pro](https://help.bitaqa.tn/en/account/upgrade-pro.md).


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