> ## Documentation Index
> Fetch the complete documentation index at: https://help.bitaqa.tn/llms.txt
> Use this file to discover all available pages before exploring further.

# Scan a business card or event badge with AI

> Take a photo of a business card or trade show badge: Bitaqa's AI reads the contact details, you check them, and the contact joins your leads.

The **AI Card Scanner** turns a photo of a paper business card or a trade show badge into a Bitaqa contact. The AI reads the name, job title, company, e-mail and phone, and you check each field before the contact is saved.

> [!NOTE]
>
> Scanning is a **Pro** feature. Each document read uses one AI scan from your company. See [Credits and packs](https://help.bitaqa.tn/en/account/credits.md) to follow your balance.

## Scan from your dashboard

**1. Open the scanner**

Click **Contacts** in the left menu, then **AI Card Scanner**.

**2. Pick the document type**

Under **Document type**, choose **Business card** or **Event badge**.

![Scan a business card or badge window with the AI scan balance and the Open the camera and Import a photo buttons](https://mintcdn.com/bitaqa-tn/I62q7AVwtp7U0gx0/images/screen-shot/en-scan-ai.png?fit=max\&auto=format\&n=I62q7AVwtp7U0gx0\&q=85\&s=49d4be01794adf66048835e436867a85)

**3. Take or import the photo**

* **Open the camera**: line up the 4 edges of the document with the frame. The photo is taken automatically as soon as the document is sharp.
* **Import a photo**: choose a JPEG, PNG or WebP image of up to 8 MB.

**4. Read the document**

On the **Check the photo** screen, click **Read the document**. Click **Another photo** to choose a different one.

**5. Check the contact**

The **Check the contact** screen shows the fields that were read. Each one is tagged **Read by AI** or **From the QR code**. Correct anything that needs it.

**6. Add the contact**

Click **Add the contact**. Nothing is saved before this step. Click **Scan again** to start over.

## Scan from the mobile app

**1. Open the scanner**

Open the **Contacts** tab, then tap the purple **AI Card scanner** button above the tab bar.

**2. Photograph the document**

Choose the document type, then tap **Take the picture**. You can also import a photo from your gallery.

**3. Check and save**

Read through the fields, correct them if needed, then tap **Add the contact**.

## What the AI reads

| Document | Fields filled |
| - | - |
| Business card | **Full name**, **Job title**, **Company**, **E-mail**, **Phone** |
| Event badge | The same fields, plus **Event**, **Category** (visitor, exhibitor…) and **Country** |

* Extra e-mails and phone numbers, the website and the address go into the **Note**, which you can edit.
* If the document has a contact QR code (vCard), it is read too.
* The document can be in French, Arabic, English or a mix of them. A tilted or rotated photo is fine.

## Warnings before saving

The check screen tells you when a field needs your attention:

* **An e-mail address looks invalid**: check it.
* **A phone number could not be validated**: check it.
* **Low confidence**: read each field carefully.
* **Duplicate**: if a contact with the same e-mail or phone already exists on this card, choose **Add anyway** or **Cancel**.

## AI scans and credits

* Each document read uses one AI scan. A scan that reads nothing is not counted.
* Your company gets **20 AI scans included every 3 months**. You can buy extra scan packs.
* The scanner shows how many AI scans you have left.

Details, buying packs and history: [Credits and packs](https://help.bitaqa.tn/en/account/credits.md).

## Troubleshooting

> [accordion] Nothing could be read
>
> Try again with more light and the whole document in the frame.

> [accordion] This does not look like the chosen document
>
> Try again, or switch the document type between **Business card** and **Event badge**.

> [accordion] Camera access was refused
>
> Allow the camera in your browser settings, or use **Import a photo**.

> [accordion] Too many attempts in a short time
>
> Wait a minute before scanning again.

> [accordion] Scanning is a Pro feature
>
> Upgrade to Pro to use the scanner. See [Upgrade to Pro](https://help.bitaqa.tn/en/account/upgrade-pro.md).

## Privacy

The photo is read by an AI service and is not stored. The scanned person's details are only used to create this contact.


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