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Enrichment looks up the contact details a lead is missing, using their name and company or their LinkedIn profile. You choose what to look for, and only new data is charged to your enrichment credits.
Lead enrichment is a Pro feature. It uses your company’s enrichment credits. See Credits and packs.

Start an enrichment

1

Open enrichment

  • Dashboard: on the Contacts page, click Enrich in the lead’s Enrichment column. You can also open the lead’s details and click Enrich this lead.
  • Mobile app: open the lead’s details, then tap Enrich this lead.
2

Check the search data

The search uses the Full name with the Company or the Company website or domain, or the LinkedIn profile (optional). The more precise this data, the better the result. A LinkedIn link is the most reliable.
3

Choose what to look for

Under What to look for, tick at least one field (see the table below). The number of credits held is shown before you start.
Enrich this lead window with the name, company, domain and the fields to look for with their credit cost
4

Run the search

Click Enrich. The search can take up to a minute. Click Continue in background to close the window meanwhile.
5

See the result

The window shows Contact details found and the company details. The Enrichment column changes to Enriched.
Details of an enriched lead with its score, job title, LinkedIn, company and the contact details found

What you can look for

Each search also returns company details at no cost when they are available: domain, industry, size, headquarters and founding year. The lead score is recalculated with this new data.

How credits are counted

  • When the search starts, the maximum cost is held (Up to N credits held).
  • Only what is found is charged. A field that is not found, or data the lead already has, is not charged: those credits are given back.
  • Example: you look for the work email and the mobile phone, so 11 credits are held. Only the e-mail is found: 1 credit is charged and 10 credits are given back.
  • If nothing new is found, No additional data was found for this lead is shown and nothing is charged.
To search again later, click Enrich again.

Limits

  • Your company gets 50 enrichment credits included every 3 months. You can buy extra packs.
  • A daily search limit applies to each company. If you reach it, try again the next day.

Troubleshooting

Add a full name and a company or domain, or a LinkedIn link, to the lead, then try again.
Tick at least one field under What to look for.
Upgrade to Pro. See Upgrade to Pro.